The e-mail functionality in In-Portal is built around e-mail templates and works like this:
- create/edit e-mail template, that contains email subject and body and can use In-Portal template tags
- in desired place place "$this->Application->EmailEventUser(...)" or "$this->Application->EmailEventAdmin(...)" code
- email gets sent out
In the e-mail generation process 2 special purpose user objects are created:
- "u.email-from" - user, that is sending email (usually "root" but can be different user)
- "u.email-to" - user, that is receiving email
Unfortunately both above mentioned user objects are loaded from temporary tables, when email sending is initiated while editing user/administrator in Admin Console.
Solution
Always load "u.email-from" and "u.email-to" objects from Live Table.