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  1. the user information is missing
  2. the "u" prefix, that is hardcoded in the e-mail template doesn't match one passed from code, that sends these e-mails

Solution

  1. replace the "<inp2:u_" in the subject and body of both e-mails with "<inp2:" (to use externally provided prefix)
  2. from the "u:OnCheckExpiredMembership" event ("membership_expiration" scheduled task) load the user object (for user, whose membership is affected) before sending the actual e-mail

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Jira Legacy
serverSystem Jira
serverId513b375f-8291-3313-9d9f-704c39b1f915
keyINP-1523