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While it describes that we should store some of the information I believe we can definitely store the actual email copy at least for 2 reasons - history, web copy purposes.

Here is are some idea that came to my mind:

1. Store complete Email message that has been sent out to the User. It can play the role of Web Copy when needed. We should have new fields added which will store:

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Please let me know what you think and if you supporting it.

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